-We ship USPS on most occasions. Overall, we have found USPS to be the most responsible for handling our packages.
Overseas Shipping- Items sent overseas must be ensured their full value. We will not declare items as 'gifts' because this requires us to devalue the item significantly. This means that any damage or theft thus, unfairly, becomes our loss.
-Damage in shipping: We always take insurance, tracking numbers and delivery confirmation. If damage has occurred, please notify us and the shipper, bearing in mind the item has been ensured. We are not responsible for any damage to an item that may incur during shipping (after said item is delivered unto the shipper). If the item is damaged in shipping, the customer will have several options: If customer chooses to receive full compensatory value from the shipper, they must initiate this process themselves and they must agree to send the item back to us at their shipping expense. If customer chooses to keep the damaged item, and specific compensation for the damage from the shipper, the customer must initiate this process themselves. If customer chooses to receive the damaged item and compensation for the damage from the shipper, subsequently requesting us to repair the item, the customer must be aware that the repair time period depends on our Project List and schedule. Per this last scenario, we will request the damage compensation be sent to us to cover our additional time, labor and materials. We will do our best to repair a damaged item as quickly as possible based on our Project List schedule.
-Un-satisfaction: -If you are unsatisfied with an item you must contact us first via email before returning that item. Returns and desired refunds based on unsatisfactory grounds are subject to our sole discretion. You will need to provide an electronic photograph documentation and detailed email description as to why the item should be returned or altered. While we are reasonable and desire to help our customers, we reserve the right to refuse any return. Customers are also given several chances to change their minds via the gradual deposit approach.
-Refunds After Returns: If we agree that your un-satisfaction claim is valid against our product description and photographs, we will return your final balance and deposits. Any items returned on customer grounds of product defection or unsatisfaction, that we feel exist in their original shipped condition and as described (per our listed text and photographs) are subject to a standard 15% restocking fee and retention of downpayments as they pertain to our material costs.
-Exchanges- We will consider a one-time, exchange in kind, or towards an item of equal or less value, or you may offer a partial trade and payment balance for an item of higher value. -We will work with you though. We will make every attempt to assist a 'return/exchange' -customer if possible.
-Communication Problems and Non-compliance with payment: If we cannot reach you within 14 days and/or you do not comply with any deposits or payments as requested within 14 days, we reserve the right to retain any and all deposits, bump your project to the bottom of our Project List or cancel your order. We will attempt to reach you at least once through any of the means of contact you have provided for us. Having to bump or cancel your order s truly regrettable as we want you to be happy, however we cannot spend an exorbitant amount of time trying to reach you, as we are engaged with dozens of other customers each week; additional attempts to reach you affect the fair amount communication time with them. Its is thus your responsibility to maintain an 'open line' of communication at all times during the order process. Please stay in regular communication!
