How To Place An Order and Related Information
As you may now realize, this is not mass-produced retail. If you have never ordered from a custom studio or 'armory', some of these policies may still seem strange to you though we assure you, they are designed to be as fair to you, the customer, as they are to us, the artisans. Nevertheless, our policies are similar to many custom work shops and 'armouries.' Why do we have a wait-list for custom pieces? Well, the simplest answer is because made per commission work takes longer (as with most things made by hand) and we do not mass produce anything --yet, we continue to receive a higher proportion of orders -bespeaking the quality and accuracy of our work. Do we keep anything in stock for faster turn around and shipment? Yes, small items or those which are quickly made like fiberglass or plastic pieces. Therefore, in those cases, those items usually go out in 2-3 weeks.
WAIT PERIOD: A FIRST COME, FIRST SERVE BASIS; WE ARE HAPPY TO ANNOUNCE THAT WE NO LONGER REQUIRE A DEPOSIT TO GET ON THE WAITLIST HOWEVER PLEASE INQUIRE FIRST AS TO OUR CURRENT DELIVERY PERIOD AND APPROXIMATE TIME YOUR ORDER WOULD BE DELIVERED.
PAYMENT: IN MOST CASES, YOUR PAYMENT IS NOT DEPOSITED UNTIL YOUR ORDER IS READY TO SHIP. WE PREFER PERSONAL CHECKS OR MONEY ORDERS, ALTHOUGH WE WILL OCCASSIONALLY ACCEPT PAYPAL, CREDIT CARDS. IN SOME CIRCUMSTANCES FOR ORDERS OVER 800 DOLLARS (OR FOR LOWER BUDGET CUSTOMERS) WE CAN CREATE NO INTEREST PAYMENT PLANS, PLEASE INQUIRE.
Okay! I understand and agree to the above policies and wish to submit an order (CLICK HERE)
FOR ORDERS OVER $1000, WE REQUIRE A DEPOSIT TO BE FIRMLY PLACED ON OUR PROJECT LIST----DO NOT SEND FULL PAYMENT. WE WILL THEN GIVE YOU AN ESTIMATED DELIVERY TIME FRAME BASED ON OUR CURRENT SITUATION. WHEN WE ARE READY TO BEGIN WORK WE WILL NOTIFY YOU AND REQUEST A 30% PAYMENT TO ACCOUNT FOR MATERIAL PURCHASES. UPON COMPLETION, WE WILL REQUEST THE FINAL BALANCE, INCLUDING SHIPPING COSTS. IF YOU DECIDE YOU DO NOT WISH TO PURCHASE THE FINISHED ITEM, YOU ARE NOT COMMITTED TO SEND THE BALANCE AND WE WILL REFUND YOUR DEPOSIT.
FOR ORDERS UNDER $ 1000 WE USUALLY REQUIRE * FULL PAYMENT UP FRONT FOR THE ORDER TO BE PROCESSED. PRIOR TO SENDING PAYMENT, WE WILL GIVE YOU AN ESTIMATED DELIVERY TIME FRAME BASED ON OUR CURRENT STATUS (REMEMBER, THIS IS FIRST COME, FIRST SERVE SO OUR DELIVERY TIME FRAME TO YOU CAN CHANGE OVERNIGHT IF WE RECIEVE MANY ORDERS). SHIPPING COSTS ARE AVERAGED, AND INCLUDED IN YOUR TOTAL. A RECEIPT CAN BE PROVIDED UPON REQUEST IF NECESSARY.
* IF YOU HAVE A RESTRICTED BUDGET AND WOULD LIKE TO CREATE A PAYMENT PLAN, CONTACT US.
